At the 2022 Esri Public Sector CIO Summit Shannon Martel, GIS Manager for Charlotte Water outlines the integral role of geospatial technology in manaing an efficient water and waste water utility. Charlotte Water's impressive GIS integration with almost a dozen complimentary technologies allows them to achieve higher performance, financial viability, enviormental stewardship, sustainability, and customer service. Shannon outlines the information products her department delivers to field crews for more effective asset management and inspections, the use of drones for more accurate data collection and situational awareness, and the piloting of artificial intelligence to locate assets quicker.