Shreyas Shinde demonstrates Utility Network Enterprise Automation with ServiceNow. For a utility company, reducing service outages is crucial for success, necessitating a swift turnaround between reporting and resolution. Enterprise automation, including Utility Network modeling and ServiceNow integration, enhances outage reporting, triaging, and field service management efficiency. Shreyas Shinde, Product Development Director, ArcGIS Enterprise, leverages Notebooks and Webhook Automation, which enables the creation of an integrated pipeline that accelerates processes from outage reporting to field crew notification, ensuring timely updates for customers.